14 DAYS EASY RETURNS•COD AVAILABLE NATIONWIDE•EMI AVAILABLE•6 MONTHS OFFICIAL WARRANTY•14 DAYS EASY RETURNS•COD AVAILABLE NATIONWIDE•EMI AVAILABLE•6 MONTHS OFFICIAL WARRANTY•14 DAYS EASY RETURNS•COD AVAILABLE NATIONWIDE•EMI AVAILABLE•6 MONTHS OFFICIAL WARRANTY•14 DAYS EASY RETURNS•COD AVAILABLE NATIONWIDE•EMI AVAILABLE•6 MONTHS OFFICIAL WARRANTY•
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Returns & Refunds

We want you to love your purchase. If you're not satisfied, we're here to help.

14-Day Window

Easy returns within 14 days of delivery.

Fast Refunds

Processed within 5-7 business days.

Free Pickup

We handle the return logistics.

Return Eligibility

To be eligible for a return, your item must meet the following criteria:

  • The return request is initiated within 14 days of delivery.
  • The product is in the same condition as received (no new scratches/dents).
  • All original accessories (charger, cable) are included.
  • The device has not been tampered with or opened.
  • The warranty seal is intact.

Refund Process

Once your return is received and inspected by our technical team (usually within 48 hours of pickup), we will notify you of the approval or rejection of your refund.

  • Approved: Your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
  • Rejected: If the device is found to be damaged by the user or parts are missing, we may reject the return or apply a restocking fee of up to 20%.

Damaged on Arrival

If you receive a damaged or defective product, please notify us immediately (within 24 hours) at support@lapshark.com with photos/video of the unboxing. We will arrange an immediate replacement.

A full refund instead of a replacement applies if the wrong product was delivered, the product was damaged during shipment, or another issue was caused by Lapshark.

Cancellation Policy

You can cancel your order for a full refund before it has been shipped. Once shipped, the order falls under the Return Policy.

Cash on Delivery (COD)

If you choose Cash on Delivery (COD) as your payment method, you may be required to pay ₹500 as an advance payment when placing the order — the remainder is collected on delivery.

When No Refund Is Issued

No refund is issued if:

  • The customer is not present at the delivery address at the time of delivery
  • The customer refuses to accept the order upon delivery
  • The customer cannot be contacted by phone or email during delivery attempts
  • The customer provided an incorrect or incomplete delivery address