Warranty Policy
Lapshark is committed to delivering high-quality refurbished products. This policy outlines the terms and conditions under which we offer warranty service for our hardware products and accessories.
Standard Warranty
6 Months for all laptops and Apple devices.
Comprehensive Coverage
Covers Motherboard, Screen, RAM, HDD, and original accessories.
Hassle-Free Service
Free pickup and drop for eligible claims. Onsite engineer visit available.
Warranty Period
All Laptops & Apple Products
Valid for Six Months from the date of original retail purchase.
Accessories
6 Month Warranty on accessories included in the original packaging.
Exclusions
Motorola Tri-Band AC2200 WiFi Mesh System is not covered under warranty.
Extended Warranty: Customers may purchase an extended warranty providing additional coverage for up to two years.
What is Covered
We warrant that the refurbished hardware and accessories are free from defects in materials and workmanship under normal use.
- Screen
- Motherboard
- Keyboard
- Hard Drive & RAM
- Original Accessories (6 Months)
Battery Warranty: Battery warranty will be claimed only if the battery is completely dead/non-functional.
What is Not Covered
- Third-party accessories not from Lapshark
- Software (OS, Applications, Drivers)
- Consumable parts (Batteries) unless completely dead
- Superficial damage (scratches, dents)
- Damage from external causes (liquid, fire, drops)
- Unauthorized repairs or modifications
- Removed or defaced serial numbers
- Stolen products or those locked by passcodes
How to Obtain Warranty Service
Contact Support
Reach out via our Contact Us page with proof of purchase.
Remote Diagnosis
We resolve issues remotely within 24-48 hours via troubleshooting.
Engineer Visit
Onsite engineer visits within 5-6 working days for serviceable locations.
Resolution
Repair at facility, or replacement with equivalent value unit if unrepairable.
Payment & Refund Policy
Cash on Delivery (COD)
If you choose Cash on Delivery (COD) as your payment method, you may be required to pay ₹500 as a advance payment at the placement of the order.
Refund Conditions
Refunds are processed only when the mistake is from our side, such as:
- Wrong product delivered
- Product damaged during shipment
- Any other issue caused by Lapshark
Non-Refundable Situations
No refund will be issued in the following cases:
- Customer not available: If the customer is not present at the delivery address at the time of delivery
- Order not accepted: If the customer refuses to accept the order upon delivery
- Customer not reachable: If the customer cannot be contacted via phone/email during delivery attempts
- Wrong address provided: If the customer provided an incorrect or incomplete delivery address
Please ensure you are available to receive the order and provide accurate contact details to avoid any issues.
Your Responsibilities
- Data Backup: You are responsible for backing up all data. We are not liable for data loss during repair or replacement.
- Proof of Purchase: Required to validate warranty status.
- Passwords: You must remove security locks/passwords before service.
- Availability: Ensure you are available to receive warranty service or product delivery.
Shipping & Handling
If warranty service is required for a covered defect, Lapshark covers shipping costs. If ineligible, you may be responsible.
Ensure proper packaging when returning. We are not liable for damage due to improper packaging during transit.
Legal & Liability
No Error-Free Guarantee: We do not guarantee uninterrupted operation.
Limitation: Liability is limited to repair/replacement. We are not responsible for indirect, special, or consequential damages (loss of profit, data, etc.).
Conduct & Transferability
- Non-Transferable: Warranty applies only to the original purchaser. Resale voids warranty.
- Conduct: Abusive behavior towards staff may result in limitation of service. Professionalism is expected from both parties.
Policy governed by local jurisdiction laws. Last updated: December 2025.
Raise a Warranty Claim